Build™

How to Create a Phenomenal Team For Your Service Company

Are you struggling to build a quality team of technicians? Is your business suffering from high employee turnover or low employee morale? Are your customer satisfaction ratings dropping even as your business is expanding?

The most successful service business owners know one thing:

They're not really in the service business. They're in the people business.

Build - Book by Donnie Shelton

All The Success Without The Struggle

Written specifically for service business owners, Build is an essential tool for those who want to create a winning team of phenomenal employees, using a system that has been thoroughly tested and proven by service companies in the real world. Build will guide you through the process of assembling a winning team, asking yourself the right questions, and focusing on the truly important aspects of running a successful business.

About The Author

Donnie SheltonDonnie Shelton is the owner-operator of Triangle Pest Control and Coalmarch Productions, both of which he has grown to multi-million dollar enterprises within the last 10 years. His reliance on checklists and systems, the chief tenets of Build and his first book, Grow!, are a result not only of his personal business growth experience but of his 14 years as a pilot for the United States Air Force. Donnie is passionate about helping fellow service business owners grow their companies by pairing traditional business development with a robust digital marketing strategy and strong workforce management processes. 

Latest News & Events

employee turnover
4minuteread

What does your employee turnover rate mean?

#HVAC, #LawnCare, #PestControl, #Plumbing, #FORGELY, #BUILD
Employees leave companies for a variety of reasons- maybe they’re seasonal, maybe they found a better opportunity elsewhere or maybe they just weren’t the right fit. Employee turnover is inevitable,...
4minuteread

The Technician's Illusion

#HVAC, #LawnCare, #PestControl, #Plumbing, #ProfessionalServices, #BUILD, #Leadership&Management, #CustomerExperience
When technicians become business owners, it's easy to still be stuck in the day-to-day operations, but beware of how this can negatively impact your business!