Stephen Hudek serves as Chief Customer Officer, where he leads all aspects of Customer Support and Customer Success.
Before joining WorkWave, Stephen was Senior Director of Customer Care at Vonage Business, a leading provider of CPaaS & uCaaS software based telephony solutions for consumer and Enterprise B2B spaces. In this role he oversaw the $15mm Enterprise Customer Support organization which included support for Vonage’s VIP clients, Executive Response Team, Social Media Support, Tier 1, 2 Support and Tier 3 Engineering for incident and defect management.
With nearly 20 years of experience, Stephen has held various operations leadership roles in other internet or telephony companies in the US where he focused and delivered on operational efficiencies, customer satisfaction and growth of the businesses.
Stephen holds a Bachelor of Science in Business Administration in Human Resources Management/Organizational Management from Thomas Edison University.