You may have noticed, but the internet has changed the way people do business. What’s being said about you online - and what you’re saying in response - directly impacts your bottom line, which means that online reputation management has never been more important. Not only do reviews and positive interactions help draw in new customers, they also bolster your standing in the top search engines.
When you partner with Coalmarch to elevate your reputation, we begin by taking stock of your current reviews and review generation systems, and evaluating how your company is being received online.
From there, we evaluate the tone of your online reputation and work with you to develop a response strategy for both negative and positive reviews. More often than not, new customers have scoped you out online before making a decision. How you interact with your fans and your critics sends a strong message about who you are as a company and how dedicated you are to offering a superior customer experience.