At Coalmarch, we are committed to delivering exceptional digital marketing services and building strong, transparent client relationships. To help keep projects running smoothly, we’ve outlined our late payment policy below. This page explains what to expect if a payment is delayed.

Standard Payment Terms

All invoices are due upon receipt. We accept payments via credit card and ACH. To avoid service interruptions, please ensure timely payment. If you have any questions about your invoice, contact us anytime at billing@coalmarch.com.

⚠️ What Happens If a Payment Is Late

1–30 Days Late: Payment Reminders
During the first 30 days after a missed payment, you’ll receive reminder emails to bring your account current. There is no interruption to your services during this time. We encourage you to reach out to billing@coalmarch.com at this stage if you're experiencing any issues or need to discuss your invoice.

31–44 Days Late: Direct Follow-Up
If payment has not been made after 30 days, we will follow up more directly by email and phone. 

Day 45: Final Notice Sent
On the 45th day of non-payment, a final notice will be emailed to inform you that services will be paused in 7 days if the outstanding balance is not paid in full.

Day 52: Services Paused
If payment has still not been received by Day 52, all active services will be temporarily suspended. This includes:

  • Website will be taken down
  • Paid ads will be paused
  • Coalmarch marketing dashboard will be disabled

Services can be reinstated once the outstanding balance has been paid.

60+ Days Late: Collections Process
If the balance remains unpaid after 60 days, your account may be referred to a collections agency, and services will remain suspended until resolved.

For any questions or concerns during this process, please reach out to billing@coalmarch.com — we’re happy to help.

📝 Disputing a Charge

If you believe there is an error on your invoice, notify us at billing@coalmarch.com within 7 days of the invoice date. Disputing a charge does not delay payment of any undisputed amounts.

✅ Agreement to Policy

By working with Coalmarch and using our services, you agree to the terms outlined in this Late Payment Policy.