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customer relationship management

Making the Most of your CRM

Consider this: you’re a growing pest control or lawn care company. You have a few people on your sales team who are reaching out to potential customers all day long. Each salesperson talks to 20...
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Attracting the Best Candidates

With spring finally here and the summer months right around the corner, the busy season is quickly ramping up to full speed. In a perfect world, you already have a flawless team of technicians and...
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The Technician's Illusion...

When technicians become business owners, it's easy to still be stuck in the day-to-day operations, but beware of how this can negatively impact your business!
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The Fantastic Mr. Hedgehog

Stop me if you’ve heard this before. A fox and a hedgehog are matched up in a one on one battle. Who ya got? The fox is smart, wiley, strong, and fast. The hedgehog only has one talent: rolling into...
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To UX or to UI, that's a good question...

You might have heard the terms user experience (UX) design and user interface (UI) design thrown around a time or two, and I'm betting you didn't really understand what they mean. They're the kinds...
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