About Us
Kiana Cooper
Manager, Client Success
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Meet Kiana
In the Office
Kiana is a process-driven marketer who thrives on making things run smoother, faster, and more effectively. She joined Coalmarch in early 2021 as an Account Strategist, quickly advancing to Senior Account Strategist, then Team Lead, and now serving as a Manager on the Client Success team. In her current role, she combines people leadership, operational oversight, and hands-on client strategy to help lawn care and pest control businesses achieve measurable results.
Whether it’s streamlining workflows, optimizing budgets, or solving complex challenges, Kiana is passionate about building systems that work. Her experience spans client success, digital marketing, and project management—including her time as a Project Manager for a Fortune 500 company, where she oversaw web development for the U.S. FedEx website
Skills:
Client Service,
Project Management
Out of the Office
Outside of work, Kiana finds joy in movement, creativity, and connection. She’s a certified 200-hour yoga teacher and a passionate advocate for health and mental well-being. Her values show up in everything she does—from leading wellness initiatives to organizing a fundraising event that raised $20,000 for veterans’ mental health care.
You’ll often find her at the beach, in a pottery studio, exploring new cities, or discovering her next favorite local coffee shop. A firm believer in work-life balance, she carves out time for growth, exploration, and a little ocean therapy whenever she can. Always eager to learn, Kiana seeks out opportunities that challenge her to grow—both professionally and personally.