Prioritize frontline efficiency and keep your CSRs at peak performance with a powerful phone system designed to support your small business operations. With call routing, live call monitoring and call recordings, and powerful call center analytics, the SprowtSell platform allows you to:
- Access data about what your CSRs are doing and when with the real-time agent dashboard.
- Store multi-channel data where your whole team can access it, and manage all call, text, and webform communications in one platform.
- Train new hires faster with easy-to-review call recording and listening-in features.
Customizable, interactive call scripts collect customer data, guiding CSRs step-by-step through new sales, customer questions, and cancellations to help you seal the deal faster and more effectively.
SprowtSell Call Scripts give your CSRs the tools they need to:
- Collect customer information quickly, effortlessly, and in the right order.
- Take the guesswork out of closing a sale with strategic next-step messaging.
- Ensure your customers get accurate, consistent communication and stellar service no matter who answers the phone.
- Improve time-to-productivity for new CSRs with scripts that reinforce best practices and enable your team to be prepared for any customer interaction.
SprowtSell is more than just a comprehensive call center management solution that streamlines team communication and maximizes sales efficiency. It's also best friends with your CRM.
When you integrate SprowtSell with PestPac, you get access to a 360-degree view of your customer data:
- Increase visibility on where your best leads are coming from and measure a true ROI by source, so you can focus on the channels that are driving results.
- Analyze data across multiple customer touchpoints and build a customer journey.
When you're growing a service industry business, you know that closing quality leads into recurring revenue is the key to achieving long-term growth.
In addition to our phone system, call scripts, and CRM integration, we also offer a suite of additional products to help you maximize and manage your leads better.
Collect & manage leads from techs in the field, automating technician communication with customers to quickly capitalize on cross-sell opportunities & maximize customer experience.
When customers are ready to make a purchasing decision, make it easy! eBooking lets customers choose a package, select preferred dates & times, and pay online.
When it comes to following up with a lead, every second counts. Incoming webform submissions instantly trigger a call that connects your sales team with prospects before they have a chance to check out the competition.
Communicate faster with leads and current customers using SMS that your CSRs can manage straight from the CallTrackingMetrics dashboard.