The Good News About Goodwill

December 26th, 2017
4minuteread
#HVAC, #LawnCare, #PestControl, #Plumbing, #SPROWT, #Marketing&SEO, #CustomerExperience, #Culture&HUPPSA, #Careers

Facing not only your local competition, but also the big dogs, the competitive landscape has never been so congested. Add on to this the reality of an industry that doesn’t naturally draw attention-- creating a “buzz” to capture even 30 seconds of your potential customer’s attention can feel like nothing short of a magic trick! But, the good news about goodwill, is that it’s affordable and people love acts of kindness.

So if you can’t be sexy or groundbreaking, I highly recommend being charitable.

The Impact On Growth

The realization of the impact this can have on a small, local business came to me after working with a new company that launched near the end of 2016 and recently won - by popular vote - the Best of the Best in their industry within their community.

Looking at what made them different from other clients in similar situations I noticed one of the biggest differentiators was the amount of community service they dedicate themselves to throughout the year. Examples of this include:

  • Establishing a memorial scholarship

  • Finding fun ways to celebrate/promote breast cancer awareness month

Through these efforts they worked towards not only establishing themselves within their community as a trustworthy and good company - but built a reputation based on compassion.

The Return On Investment

The investment this company made in community service allowed them to distinguish themselves from their competitors. In a study conducted by Cone Communications and Echo Research, it was discovered that 82 percent of U.S. consumers consider corporate social responsibility when deciding where to purchase from.

The positive effects of having a dedication to charity can be seen across every industry and spans from Fortune 500 companies to small startups.

Take Toms Shoes, for instance, they created a buzz in a somewhat monotone industry by pairing their product with a philanthropic cause-- and not only stood out  but took off. In fact, in an article featured in Business Insider CEO Blake Mycoskie talks about how being charitable actually provides a competitive advantage.

Five Philanthropic Opportunities for 2018

The giving doesn’t always have to be money. Some ways to integrate charity into your business this coming year could include:

  • Provide your employees a day off to do community service

  • Offer free education to your community

  • Combine a donation to a designated charity with your services

  • Coordinate a collection or can drive in your office

  • Provide free services to a local organization

In the end, it’s easy to see the return on investing in goodwill. For more charitable inspiration check out our Facebook Page to see the great things we’ve been up to within our community!

About The Author

As a Marketing Account Strategist, Emily manages website and retainer projects for a variety of Coalmarch clients. Her friendly, positive energy and years of professional experience...Find out more!