TUESDAY, DEC 1

12:00 PM EST | Day 1 Kickoff

12:15 PM | Session 1
State of the Industry: Marketing in 2021

Renew your focus, advance your marketing strategy, and learn which channels are worth your time, where to take risks, and how to evaluate success in 2021.

12:45 PM | Roundtables

1:20 PM | Session 2
What Digital Can Learn from Door-to-Door
Mike Romney, Fox Pest Control

Some of today's fastest growing companies are using D2D to drive results. Learn from a D2D pro what you can learn from door to door, and how you can level up your digital strategy to compete.

1:50 PM | Panels

2:20 PM | Vendor Roulette

2:45 PM | Workshop with Live Q&A
CFO Workshop
Dan Gordon, PCO Bookkeepers

Get your financial leadership in check. The PCO Bookkeepers team will guide you through this workshop designed to give you the tools to measure the financial health of your business and optimize investment in growth channels to maximize long-term success.

3:30 PM | The Power of Your Brand
Coming soon...

4:05 PM | Happy Hour Roundtables

WEDNESDAY, DEC 2

12:00 PM EST | Day 2 Kick-off

12:15 PM | Session 4
Building a Winning Sales Team

In order to grow, you need new business. In order to get new business, you need to invest in a sales team that can perform. Learn how this industry pro approaches the challenge of building a winning sales team that gets results.

12:45 PM | Roundtables

1:20 PM | Session 5
COVID & the Pest Industry: What it means for valuation in 2021 & 2022
Tim Mulrooney, William Blair 

COVID-19 has shaken the entire US economy. Learn from William Blair analyst Tim Mulrooney how he expects to see lingering impacts of COVID-19 on pest company valuation in 2021 and 2022, and what you can do to preserve the value of your business.

1:50 PM | Panels

2:20 PM | Vendor Roulette

2:45 PM | Workshop with Live Q&A
Leverage Your Sales Intelligence
Dauv Evans, Coalmarch

What you don’t know about your pipeline could hurt you. Get the scoop on digital tools that deliver valuable insights to your sales team.

3:30 PM | Session 6
Coming soon...

4:05 PM | Happy Hour Roundtables

THURSDAY, DEC 3

12:00 PM EST | Day 3 Kick-off

12:15 PM EST | Session 7
Care More Than the Competition: Setting Standards for Customer Service
Bobby Jenkins, ABC Home & Commercial Services

When the service you provide is your key differentiator, it’s critical to set a standard for customer service from the top down. Learn how to cultivate a service-first culture and align your whole team to be engaged and driven to help your customers.

12:45 PM EST | Roundtables

1:20 PM EST | Session 8
Making a Gold-Star CSR: Train, Motivate, Measure

Focusing on the employee experience of your support team can drive major results when it comes to the experience they deliver to your customers. Build a better training and performance management structure for your CSRs and unlock the secrets of managing a high-performance customer service team.

1:50 PM EST | Panels

2:20 PM EST | Vendor Roulette

2:45 PM EST | Customer Workshop with Live Q&A
Coming soon...

3:30 PM EST | Session 9
Recipe for 2,000 Reviews

Customer reviews are critical - but you can't have a 5-star reputation if you're not delivering 5-star service. Learn what it takes to make your service can shine from every angle and create the ultimate customer experience.

4:05 PM EST | Happy Hour Roundtables