Welcome to the Coalmarch blog, where we write about web design, marketing, programming, Drupal, how not to get run over by a downtown Raleigh bus, and much, much, more.
By: Lauren Henderson
In Q4 of last year, we decided to make a full pivot to focus on our customer experience , so we met with CX Pilots to determine where to start. After a 4 hour workshop with our team, we had...
By: Elizabeth Valeri
Do you know the difference between customer service and customer experience? Want to take a guess at how your employees would answer that question? Here’s our take on the difference. In short,...
By: Logan Roger
Pop quiz! Customer service and customer experience (CX) are the same thing? Did you say yes? Well, I hate to be the bearer of bad news, but you just lost out on the million dollar question today.
By: Coalmarch Productions
It happens every year: the busy season sneaks up on you, and you're caught in a whirlwind of work. As a business owner, you're thinking of a thousand things at once, and more than likely, updates to...
By: Rachel Betterbid
No matter the type of industry you’re in, chances are you could benefit from pay-per-click advertising. It’s 2017, and traditional advertising methods are dying a slow death. The days of super-...
By: Maggie Baker
If you own a lawn care or pest control company (or a similar service-based company), then you are likely interested in growing your revenue year over year. This means you need to acquire new...